Refunds and Returns

100% Satisfaction Guarantee – Updated June 2018

If within 60 days, you’re not completely happy with the product you ordered OR it has a defect, we will either give you your money back, issue a store credit, or replace the item, depending on the case.

Just email us at support@dildohoney.com and mention our 100% Satisfaction Guarantee and we will give you various options to make sure you are satisfied.

Below you can find a summary of our returns policies.

Simply Unhappy*

  • If you have NOT OPENED your product and are not happy with it, let us know.
  • Typically, we will offer you a full refund of the product value and require that you return the item.
  • For opened/used products, because it’s been opened/used and we cannot restock it, we can not offer you a refund of any value.

 

Manufacturer Defectives*

  • In the event that you receive a defective item out of the box or the product was definitely not as advertised, please email support@dildohoney.com and include your order #, defect description and digital photo.
  • Once we establish a defective / misrepresented product (often through a digital photo), we will either offer you a gift card for the full value of your item to be used towards any future purchase on Dildohoney.com or offer you a replacement of the item you purchased.
  • We typically do not request that the item to be returned unless further communicated from our returns department. It is at the discretion of DildoHoney to request proof via the digital photo of the damaged or defective item or that the item to be returned.

 

Returned to Sender

  • These orders never made it to their destinations because the address was incorrect or the package did not fit the receptacle.
  • We will inspect these returns and if they are viable for resale we will issue a credit or a refund.
  • If products are not viable for resale due to damage from shipping errors no credit will be issued as we have to discard the product.
  • It is your responsibility to provide us with the correct shipping address.

Wrong Item/Shortages

  • If you receive the wrong order or an incorrect item, or an item you ordered is out of stock, please email support@dildohoney.com with your order # and explain your issue (with the digital photo).
  • We will reship the correct items and let you keep the incorrect item, on us!
  • If your item was out of stock, we will either issue you a refund or send you the item as soon as its available.
  • It’s important this issue is reported within 48 hours of delivery, and the incorrect item is unopened.

Lost/Stolen Items

  • We are not responsible for orders once they have left our warehouse, especially if an item was lost in delivery or stolen from the recipient’s doorstep. However, we understand that these situations are frustrating, and we want to make sure you are happy.
  • If the order does not make it to its destination or is late, customers are responsible for contacting the carrier and filing the claim with them.
  • We also encourage you to email us and report the issue to see if there is anything we can do to help.

If you’re on this page, we assume that something has probably gone wrong with something that you ordered from us, so we’ll do the best that we can to make things right! When in doubt, contact one of our friendly customer care representatives at support@diodlhoney.com.

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